Contact Fruitychance – get in touch with us
Start playingBefore you write to us
This page belongs to fruity-chance.org.uk, an independent site covering Fruitychance casino and sportsbook. We publish information about the operator's bonuses, payments and game library; we don't hold player accounts and can't see your balance, your deposits or your bonus status.
If your message is about something we've written on this site – a figure that looks wrong, a section that's out of date, a correction – [email protected] is the right address. We read every message and reply within 48 hours.
What to have ready
A short, specific message gets a faster answer than a long one. Tell us which page you're writing about, the exact wording or figure you're asking about, and – if it's a correction – where you found the conflicting information.
Our inbox
We use email only. This site doesn't run a live chat or a phone line, so [email protected] is the single channel for anything addressed to us directly.
Questions about your Fruitychance account
Anything involving your own account – a deposit that hasn't shown up, a withdrawal request, a bonus that hasn't credited, identity verification, a technical fault on the site or in-app – has to go through Fruitychance's own support, not ours. We have no access to player accounts and can't intervene on withdrawals, bonus disputes or KYC checks.
Have your account email, the approximate time the issue happened, and any reference number shown on screen ready before you contact them. That's what lets a first reply actually resolve something instead of asking you for the same detail again.
What happens next
- Send your message to [email protected] with a clear subject line.
- We check it against the relevant page on this site.
- If a correction is needed, we update the page and confirm back to you.
- If your query is account-related, we'll point you to Fruitychance's own support instead of investigating it ourselves.
Complaints
A complaint about our content – accuracy, tone, an outdated figure – goes to [email protected] and gets the same 48-hour reply target as any other message. A complaint about how Fruitychance itself handled a deposit, a withdrawal or a bonus needs to go to the operator directly; we're not in a position to adjudicate a dispute between a player and the operator.
Responsible gambling support
If gambling has stopped feeling like something you're doing for enjoyment, free and confidential help is available around the clock from GamCare on the National Gambling Helpline, 0808 8020 133, and from BeGambleAware. GamStop lets you self-exclude from licensed gambling sites in one step. This site is intended for adults aged 18+ only.
You must be 18 or over (18+) to use this site. Support with gambling is free and confidential at BeGambleAware.org.